Privacy policy
Effective Date: [January 2025]
Nediva Pty Ltd ABN [82 004 647 794] ("Nediva", "we", "our", or "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose and store your personal information when you interact with us, including via our website https://www.nediva.com.au (the "Site").
By using the Site or providing us with your personal information, you agree to the terms of this Privacy Policy.
1. What personal information we collect
We collect personal information that is necessary for our business operations. The types of information we may collect include:
- Your name
- Email address
- Phone number
- Delivery and billing address
- Payment details (via secure third-party processors)
- Order history and preferences
- IP address and device/browser information
- Interactions with our emails, social media or customer service
2. How we collect personal information
We collect personal information directly from you when you:
- Register for an account on our Site
- Place an order or make a payment
- Subscribe to our newsletter or marketing communications
- Contact us for support or enquiries
- Interact with our website or social media platforms
We may also collect information automatically via cookies and similar technologies when you browse our Site (see Section 7).
3. Why we collect your personal information
We collect, use and disclose your personal information to:
- Process and fulfil orders and returns
- Communicate with you about your order, delivery, or customer support
- Send promotional content, if you have opted in
- Improve our website, services, and customer experience
- Protect against fraud or misuse of our services
- Comply with legal obligations
You may opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.
4. How we share your personal information
We may disclose your personal information to trusted third parties, including:
- Payment service providers (e.g. Stripe, PayPal, Afterpay)
- Shipping and delivery partners
- IT service providers and web hosts
- Marketing, analytics, or email automation providers
- Professional advisers, regulatory authorities or law enforcement, where required
We do not sell your personal information to third parties.
5. Storage and security of your information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification or disclosure.
Information may be stored securely on servers in Australia or overseas, including via third-party service providers. Where data is transferred outside Australia, we ensure it is protected under appropriate contractual and legal safeguards.
Information may be stored securely on servers in Australia or overseas, including via third-party service providers. Where data is transferred outside Australia, we ensure it is protected under appropriate contractual and legal safeguards.
6. Access to and correction of personal information
You may request access to, or correction of, the personal information we hold about you by contacting us (see Section 11). We will respond within a reasonable time.
If we refuse your request, we will provide you with written reasons and outline your options to lodge a complaint.
If we refuse your request, we will provide you with written reasons and outline your options to lodge a complaint.
7. Cookies and analytics
We use cookies and similar technologies to operate and improve our Site, analyse traffic, and provide a more personalised shopping experience.
Cookies may collect information such as your IP address, browser type, and how you navigate the Site. You can manage cookie settings via your browser. However, disabling cookies may affect your ability to use certain parts of our website.
Cookies may collect information such as your IP address, browser type, and how you navigate the Site. You can manage cookie settings via your browser. However, disabling cookies may affect your ability to use certain parts of our website.
8. Direct marketing
If you have consented, we may send you marketing communications via email or SMS about new arrivals, offers or brand updates.
You can opt out at any time by following the unsubscribe instructions in our messages or contacting us at [hello@nediva.com].
You can opt out at any time by following the unsubscribe instructions in our messages or contacting us at [hello@nediva.com].
9. Data retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
Once no longer required, we will take reasonable steps to destroy or de-identify your personal information.
Once no longer required, we will take reasonable steps to destroy or de-identify your personal information.
10. Third-party websites
Our Site may contain links to external websites or services. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies separately.
11. Contacting us and complaints
If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information has been handled, you may contact us at:
Email: hello@nediva.com.au
We will respond to your complaint within a reasonable timeframe.
Email: hello@nediva.com.au
We will respond to your complaint within a reasonable timeframe.
12. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The most current version will always be available on our website with the effective date listed above.
We encourage you to review this policy regularly.
We encourage you to review this policy regularly.